July 16, 2017
This is the first in a series of webinars from Soapbox where we will be discussing the role of AI and intelligent service automation in the domain of Service management and more specifically customer service management.
The video will provide you with an update on Sofi’s capabilities and we share with you how our customers are taking advantage of Sofi’s automation capabilities. We demonstrate how the Sofi Intelligent Assistant for ServiceNow can automate resolution and reduce call volumes while reducing operational costs and delighting customers through new and engaging support channels. We help customers find the right answer at the right time in context to their request, faster than ever before.