Sofi Service Agent Assistant for ServiceNow

Sofi.ai provides a non-disruptive quick time to value for customers through seamless integration with ServiceNow. Sofi.ai resolves common calls whilst providing contextually relevant knowledge as and when needed.

Intelligent Assistant: Sofi.ai is a virtual agent supporting omni-channel interaction including chat, messaging and voice. Sofi.ai interacts with customers to help them resolve their query. If a solution can’t be found, Sofi.ai logs a call with the appropriate team and includes all the relevant information from the interaction.

Intelligent Response and Routing: Accelerates call logging and resolution by providing contextual suggestions and automated actions based on analysis of historical interactions achieved through seamless integration with ServiceNow.

Intelligent Search: Sofi.ai provides enterprise-wide semantic search that understands intent of a query providing more relevant knowledge to enable issues to be resolved faster.

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