Sofi Service Agent Assistant for ServiceNow

By admin on provides a non-disruptive quick time to value for customers through seamless integration with ServiceNow. resolves common calls whilst providing contextually relevant knowledge as and when needed.

Intelligent Assistant: is a virtual agent supporting omni-channel interaction including chat, messaging and voice. interacts with customers to help them resolve their query. If a solution can’t be found, logs a call with the appropriate team and includes all the relevant information from the interaction.

Intelligent Response and Routing: Accelerates call logging and resolution by providing contextual suggestions and automated actions based on analysis of historical interactions achieved through seamless integration with ServiceNow.

Intelligent Search: provides enterprise-wide semantic search that understands intent of a query providing more relevant knowledge to enable issues to be resolved faster.