S2:E2 – The Soapbox Platform Demonstration Series

By admin on

Where the rubber meets the road – Paul Heath, VP of Product Marketing puts the Soapbox Intelligent ITSM Platform through its paces. In this multi-part episode, we look at how a true AI based platform handles the following:

  • A day in the life of a major incident 1:45
  • Automating common requests and repetitive tasks 10:35
  • Increase first contact resolution rates 16:38
  • Not just for ITSM – HR applications are standard 21:58
  • How Soapbox handles a request it has never seen before 26:00