April 2, 2019
There’s a first time for everything. However, Soapbox is heuristic. Self-learning is the key to how Soapbox handles predictions. The more agents handle similar requests the quicker Soapbox learns. This all happens in the course of day to day operations without the need to stop to retrain and reconfigure the system. Without the need for platform technicians and AI specialists, the system will observe, learn, augment and automate.