Soapbox for ITSM

Soapbox gives you the freedom to use the ITIL or IT4IT framework that best suits your business to improve your Incident, Request, Problem, Change, Release, CMDB and SLA processes.

Soapbox for HR

Automate request management to common requests like “How much annual leave to do I have available?” or “How do I schedule my staff orientation program?” with integration to back end systems like Workday.

Sofi for ServiceNow

Augment your ServiceNow platform with a natural-language, out-of-the-box Virtual Agent and Assistant. A true intelligent solution, Sofi has Soapbox AI built-in from the very beginning.

Soapbox has taken a unique approach to AI, one where the platform observes, learns, augments and automates work to support the business getting back to business. This approach allows Soapbox to capture feature rich training to maximise the power of AI, and not AI for the sake of AI.

Current service management platforms are simply forms based workflow engines, some of which provide a single system of record across the business. Soapbox not only delivers an enterprise single system, Soapbox also delivers a System of Artificial Intelligence (SoAI) on top the system of record.

Soapbox brings an intelligent system of record extending this to include System of Engagement (SoE). Soapbox supports chat and voice using natural language across your channel of choice (i.e. Slack or MS Teams).


Don’t get stuck in the now. Soapbox is the only native AI, service management platform that has natural language processing built in from the start.
Perfect for businesses that are – Smart. Simple. Better.

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