It’s called Sofi for ServiceNow.

Augmenting your ServiceNow platform with a natural-language, out-of-the-box AI Virtual Agent is available right now.

Sofi enables ServiceNow customers to realise the power and the benefit of a number of key Soapbox benefits on their ServiceNow platform through the Sofi for ServiceNow “plug-in”.

Sofi is not a ChatBot. Sofi is an intelligent assistant that uses state- of-the-art, Artificial Intelligence technologies to help ServiceNow customers improve productivity and efficiency of their service desk function.

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Sofi for ServiceNow is a cut above as she is a true Intelligent Virtual Agent. Created with Soapbox AI technology, she has AI built-in from the very beginning.

Sofi brings intelligence to the the system of record supporting chat, voice and allows you to engage with your ServiceNow knowledge-base using natural language.

Sofi observes human learning by observing your human agents learning their solutions. She is then able to predict requests and suggest options, presenting Customers with the most effective solutions.

Sofi also works to deflect issues from coming into the Service Desk by providing customers with contextually relevant knowledge or routing issues and requests automatically to the most appropriate team.

Virtual Agent
Sofi for ServiceNow that engages with customers through an omni-channel (chat, messaging, voice, etc ) conversational interaction to resolve issues without human intervention. Tight integration with ServiceNow, enables personalised, data-driven conversational flows that include the ability to update ServiceNow records and initiate automations.

Service Agent Assistant
Sofi augments Service Agents by providing contextual-relevant semantic knowledge searching, and predictive recommendations and actions to reduce the mean time to resolution for issues whilst improving process consistency.

Self Service Assistant

Sofi acts as your virtual agent (Chatbot) supporting omni-channel interaction with your customers including chat, messaging and voice. interacts with customers to help resolve their queries. If a solution can’t be found, logs a call with the appropriate team and includes all the relevant information from the interaction. is the only Chatbot technology that is seamlessly integrated with ServiceNow, providing secure, bi-directional integration. has been designed to be secure, fast, and has minimal impact on the performance of the ServiceNow instance.


Intelligent Prediction

Integrating seamlessly with ServiceNow, Sofi accelerates call logging and resolution by providing contextual suggestions and automated actions based on our predictive analysis of past and current record.

Using machine learning Sofi is trained based on the historical records in your ServiceNow system. Sofi uses supervised learning to continue to evolve and fine tune predictions based on every interaction with her human counterparts.

In high-volume service environments, seconds matter. Sofi accelerates call logging and resolution by provided suggested responses based on the contextual understanding of the current interaction.



Intelligent Search

Sofi provides enterprise-wide semantic search that understands that intent of a query providing more relevant knowledge to enable issues to be resolved faster

Sofi provides customers and support teams with contextually relevant solutions and information where and when it’s needed.

Sofi delivers a new level of customer engagement on the ServiceNow Service Portal by providing a more natural, flexible interaction. Sofi can direct customers to knowledge, service catalogue items, and guide a customer to complete complex forms.



Improve Productivity and Delight Customers


Reduce Incorrect Assignments


Improve Call Handling Time


Decrease Service Desk Calls


Higher Productivity


Increase Customer Satisfaction


Boost Self Service Resolution

You could be running Sofi for ServiceNow in your organisation today

Fits any budget

Fits any budget an AI solution that delivers business benefits on a budget


Non-disruptive easy live integration no down time required


Non-intrusive easy-to-use interface that won’t distract your agents


Intuitive Simple to use interface and integrated help increases user adoption rate

Rapid Deployment

Rapid Deployment Sofi is trained and learns by ingesting your historical records

Continuous Learning

Continuous Learning Sofi dynamically learns and improves based on feedback


Don’t get stuck in the now. Soapbox is the only native AI, service management platform that has natural language processing built in from the start.
Perfect for businesses that are – Smart. Simple. Better.

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