Videos from our YouTube Channel

Webinar: Intelligent service automation for ServiceNow

In this short webinar we demonstrate how the Sofi Intelligent Assistant for ServiceNow can automate incident resolution and reduce call volumes while reducing operational costs and delighting customers through new and engaging support channels.

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Sofi.ai Self Service Intelligent Assistant for ServiceNow Demo – Password Reset Automation

Sofi.ai Self Service Intelligent Assistant for ServiceNow can help clarify intent and determine the most appropriate information to provide or action to perform. Sofi.ai can also integrate with external systems to perform automated actions.

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Sofi.ai Self Service Intelligent Assistant for ServiceNow – HR Termination

Sofi.ai Self Service Intelligent Assistant for ServiceNow can assist customers by understanding their needs and directing them to the appropriate resource within the ServiceNow portal.

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Sofi.ai Self Service Intelligent Assistant for ServiceNow HR Demo

Sofi.ai Self Service Intelligent Assistant for ServiceNow seamlessly integrates with ServiceNow. In this demo we’ll look at how Sofi.ai can query information stored within ServiceNow to determine if a customer’s HR request will be processed in the next pay run.

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Sofi Service Agent Assistant for ServiceNow

Sofi.ai, is the first Intelligent Assistant built specifically for ServiceNow. This video shows how Sofi.ai assists Service Agents to capture and respond to incoming calls.

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Sofi.ai Self Service Intelligent Assistant for ServiceNow – Leave Request Demo

Sofi.ai allows a customer to submit a request in natural language. Sofi extracts the required information from the text and populates the appropriate form in ServiceNow.

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Sofi.ai Virtual Agent for ServiceNow – Leave Request Demo

Sofi.ai can automate the submission of ServiceNow request forms. Here is an example of a natural conversation interaction where Sofi helps someone submit a request for leave.

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Sofi.ai Self Service Intelligent Assistant for ServiceNow – iPhone Ordering Demo

In this video, Sofi.ai helps the customer navigate to, and complete a Service Catalogue item for ordering a new iPhone.

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