Introducing Sofi.ai

Sofi is an Intelligent Assistant providing your team and customers with immediate access to the collective wisdom and experience of your organisation.

Sofi is a chatbot for the Service Desk that engages your customers through an omni-channel, conversational dialog to deliver unsurpassed levels of service.

Sofi collaborates with your team by providing relevant timely access to knowledge and providing predictive recommendations and actions to reduce the mean time to resolution for issues.

Sofi is the evolution of Customer Service...

Intelligent Assistant
Intelligent Prediction
Intelligent Search

Empower your Service Teams with Intelligent Assistance

Intelligent Assistant

Sofi is a chatbot and virtual assistant for ServiceNow providing omni-channel interaction including chat, messaging and voice. Sofi interacts with customers and service agents to help them resolve queries. If a solution can’t be found, Sofi logs a call with the appropriate team and includes all the relevant information from the interaction.

Intelligent Prediction

Accelerates call logging and resolution by providing contextual suggestions and automated actions based on analysis of historical interactions achieved through seamless integration with your customer service system.

Intelligent Search

Sofi consumes content from across the enterprise and provides semantic searching of that knowledge to understand the meaning of queries, providing contextually relevant information when and where it's needed.

Empower your Service Teams with Intelligent Assistance

Intelligent Assistant

Sofi is a chatbot and virtual assistant for ServiceNow providing omni-channel interaction including chat, messaging and voice. Sofi interacts with customers and service agents to help them resolve queries. If a solution can’t be found, Sofi logs a call with the appropriate team and includes all the relevant information from the interaction.

Intelligent Prediction

Accelerates call logging and resolution by providing contextual suggestions and automated actions based on analysis of historical interactions achieved through seamless integration with your customer service system.

Intelligent Search

Sofi consumes content from across the enterprise and provides semantic searching of that knowledge to understand the meaning of queries, providing contextually relevant information when and where it's needed.

Intelligent Assistant
Intelligent Prediction
Intelligent Search
with most platforms

Compatible with most platforms

live integration

Non-disruptive live integration

easy-to-use interface

Non-intrusive easy-to-use interface

Meet service expectations of the digital age by enabling your staff to...

Provide the most relevant advice and information…

In such a competitive world, everyone's time is precious. By providing immediate access to potential solutions from similar issues or access to relevant knowledge from across the organisation's knowledge repositories customers issues are resolved faster with more accuracy.

Understand the context and identify the best route to resolution…

Don't ask your customers about stuff you should know. If their account is blocked your agent will know which system it is and who best to resolve it. By understanding more about the caller or recent activity, the agent is better able to assist the caller to resolve their issue faster.

Save time and focus on higher value activities….

By automating, high-volume, repetitive requests and tasks, Sofi.ai enables support staff to work on higher value, preventative activities.
Service organisations are able to scale without increasing costs.

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