The future of service management in the age of AI

An intelligent workflow automation platform for delivering better, faster, simpler service.

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Illustration: Happy and produtive agent

Increase business productivity

Faster and accurate record creation, routing and resolution with intelligent assistive technologies

Illustration: Easy access to information and resolution

Unlock self-service success

Let Sofi do the hard yards. Intelligent search, and answers to re-occurring issues anywhere, 24/7

Illustration: Delighted employee working efficiently

Improve customer experience

Re-direct human effort to high-value activities and allow your staff to provide excellent customer service

Illustration: Sofi.ai playing an important role in connecting legacy platforms to Soapbox

Friendly migration and fast-time to value

Enable Sofi in your current platform, to get immediate value from AI and migrate existing applications and processes at your own pace.

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Our solutions

Illustration: enterprise buildings and departments interconnected by a platform of intelligence
Soapbox for ITSM
Ready-to-use AI-powered ITIL and IT4IT process frameworks

Adopt industry standard ITSM processes using AI to drive process adoption and automation. Cost-effectively extend to your business processes, with worry-free upgrades and enterprise-level availability.

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Illustration: Human resources relationships empowered by AI and contextual information
Soapbox for HR
Capture and automate responses to reoccurring questions and automate workflows

Securely, automate HR workflows and case management to focus on the actual high-value, people-oriented functions. Integrate with your existing Service Portal and HR systems to ensure a single employee, self-service experience.

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Illustration: Service Agents being assisted by Sofi.ai
Sofi for ServiceNow
Not ready to migrate platforms? Bring the future closer with Sofi

Increase self-service adoption and increase productivity by installing Sofi - our Virtual Agent and Assistant in your ServiceNow instance.

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