Over 70% of internal service calls can be handled autonomously.

Good talent is hard to find, attract and keep. Loyal talent, even more so. To remain competitive in an increasingly tighter labour market, implementing work efficiency solutions that free people from mundane, low-level tasks is a critical human resource and business advantage.

Soapbox is a intelligent service management platform that enables organisations to manage internal services and work better, faster and simpler. This is done with our self-learning AI that observes, learns, augments and automates work to support the business getting back to business.

Observe
Learn
Augment
Automate

Supercharge your support with artificial intelligence

Observe

Soapbox observes how your best agents work by logging and tracking all aspects of the support process. Soapbox observes how your customers interact with your team to understand the meaning and context of their inquiries to deliver a deeply personalised experience.

Learn

The Soapbox AI engine leverages this historical data to build predictive models that suggests the steps required to resolve similar issues. Soapbox’s understanding improves the more you use it, dynamically learning from interactions with your team.

Augment

Make everyone a star - Soapbox empowers your less experienced staff by providing contextually relevant knowledge and predictive actions, reduce on-boarding costs, reduce resolutions times and improving productivity.

Automate

Shift your support to the left - customers can engage directly with Sofi via email, collaboration tools or voice, to automatically resolve issues and requests.

Supercharge your support with artificial intelligence

Observe

Soapbox observes how your best agents work by logging and tracking all aspects of the support process. Soapbox observes how your customers interact with your team to understand the meaning and context of their inquiries to deliver a deeply personalised experience.

Learn

The Soapbox AI engine leverages this historical data to build predictive models that suggests the steps required to resolve similar issues. Soapbox’s understanding improves the more you use it, dynamically learning from interactions with your team.

Augment

Make everyone a star - Soapbox empowers your less experienced staff by providing contextually relevant knowledge and predictive actions, reduce on-boarding costs, reduce resolutions times and improving productivity.

Automate

Shift your support to the left - customers can engage directly with Sofi via email, collaboration tools or voice, to automatically resolve issues and requests.

Observe
Learn
Augment
Automate

Shifting left has never been so smart

Self-learning AI that observes, learns, augments and automates

Our solution learns by observing your best employees, capturing this organisational experience, enabling all of your staff to access this knowledge and benefit from the collective experience.

AI augmented work management system

By pairing self-learning AI with human agents, Soapbox’s service management platform vastly increases productivity and reduces wasted man-hours.

We seek to elevate people from the mundane.

We believe that every person should be allowed to reach their full work potential. By reducing or eliminating low-value, repetitive tasks we seek to free them to engage in high-value, creative, problem solving activities.

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