VIDEOS & TUTORIALS

Explore how Soapbox empowers the modern customer service experience

S2:E2 – The Soapbox Platform Demonstration Series

S2:E2 – The Soapbox Platform Demonstration Series

Where the rubber meets the road – Paul Heath, VP of Product Marketing puts the Soapbox Intelligent ITSM Platform through its paces. In this multi-part episode, we look at how a true AI based platform handles the following: A day in the life of a major incident 1:45 Automating common requests and repetitive tasks 10:35 […]

S1:E4 Get value from ServiceNow – Reduce the high-cost of Agent on-boarding

S1:E4 Get value from ServiceNow – Reduce the high-cost of Agent on-boarding

Organisations spend a lot of time, effort and money in staff training. This is in an effort to maintain consistent and efficient delivery and capability across the business. In a service desk scenario, clients might not always get the best outcome nor the most consistent. This is largely attributed to service-desk staff experience. If you […]