Sofi.ai Self Service Intelligent Assistant for ServiceNow seamlessly integrates with ServiceNow. Sofi.ai can retrieve information stored within ServiceNow to be used within the conversation with the customer. Sofi.ai can also create and update information within ServiceNow when action is required to be taken, such as creating an Incident.
In this demo we’ll look at how Sofi.ai can query information stored within ServiceNow to determine if a customer’s HR request will be processed in the next pay run. If not, Sofi.ai can raise an HR Case record to escalate the issue on behalf of the customer. Near the end of the video you will notice how the HR Case record that is created, is automatically classified and assigned by the Sofi.ai Intelligent Routing engine.