Rethinking technology, people and processes

The pandemic has sped up the adoption of technologies by three to seven years; what was ‘best in class’ just a few years ago is now seen as too slow.

Businesses are under pressure to drive effectiveness and efficiency in their processes to keep pace with the speed of business.

There’s demand from the Board and the CEO down for more agile operations and processes – and although IT budgets and teams are stretched, integrating information and improving systems and processes fast remains a top priority

In a PwC survey, 86% of respondents reported that AI would become mainstream in their businesses, with 52% accelerating their AI adoption plans as a result of the pandemic.

Businesses have been forced to rethink how their technology, people and processes work together to improve operational efficiencies and enhance customer and employee experiences and satisfaction.

One key opportunity is by empowering employees and customers to self-serve.

For your customers, a frictionless experience inspires loyalty and advocacy while enabling them to buy more products and services.

For your employees, especially those on the IT help desk, self-service removes up to 40% of repetitive and boring tasks before they hit the service desk. Teams can focus on more high-value, rewarding challenges that create more business value. This in turn can stop the burnout and churn in a market where talent is scarce.

No longer do CIOs have the luxury of creating a five-year plan in isolation from the rest of the business. From the top down, there’s demand for more agile operations and processes.

The goal? Frictionless IT with a proven platform to enable you to do and achieve more with less. Servicely reduces IT complexities and costs in just weeks.

Our AI-powered service management platform observes (collects feature rich data), Learns (self-learns from the data), Augments (suggests next best actions for service desk agents), and Automates (self-service automation). A single point of access can reduce call-handling costs by up to 59%

The flexible low-code, intelligent platform enables business users to easily build and configure workflows across all business units without developer input. With a single end-to-end view across all systems, you can improve key business metrics like CSAT, SLAs and NPS by making employees’ lives simpler.

Self-learning AI rapidly increases the rate at which systems and processes become smarter across the entire organisation. Businesses can tackle pain points and processes across the business universe, from self-service that reduces call times to proactively identifying and fixing workflow bottlenecks before anyone notices. Join businesses who’ve chosen to reduce service costs by up to 50% and empower service agents and employees to be more productive.